Refund policy
Decorative Item Returns
At ARCHES AND ORNAMENTS LLC, we carefully select products intended to complement different spaces and personal styles. If an eligible item does not work for you, please reach out to our customer service team before returning it.
Return Window
Return requests should be submitted within 30 days of the delivery date.
Return Conditions
Eligible merchandise should:
- Be unused and in its original condition.
- Include original packaging and included components.
- Be free from scratches, stains, cracks, or other signs of damage.
- Remain unmodified after delivery.
Customers are encouraged to use suitable protective packaging when sending a return.
Non-Returnable Items
Some products may not qualify for return, including:
- Personalized or custom-made decorative items.
- Final-sale merchandise.
- Products that have been altered or damaged after delivery.
- Items showing substantial signs of use.
Refund Processing
Returned merchandise will be reviewed after it arrives at our facility.
For approved returns, refunds will be sent to the original payment method within 5–10 business days.
Damaged or Incorrect Products
If an item arrives damaged or you receive a product different from what was ordered, please contact us with your order details and information about the issue.
ARCHES AND ORNAMENTS LLC
41 STATE STREET, SUITE 112
Albany, NY 12207
United States
Email: coydibbaylordsanti@gmail.com